Frequently Asked Questions

You can pay for your order using credit, debit card and bank transfer. 

If you don’t have a credit or debit card you can pay via bank transfer. For bank transfer we will give you a unique reference number at checkout. Once the money has cleared in our account, we will process your order.

We are a completely secure site and take many measures to ensure your details are kept safe. We understand that you have a right to extreme privacy when purchasing sensitive health medications.

Card Payment: Please notify us that you wish to cancel your order. Your refund will show available In 3 - 5 days.

Bank Transfer: A member of our team will contact you requesting for your bank details. These details are only used to transfer the funds back into your account.

Some of our medications are addictive if taken for a prolonged period of time, just as over the counter medications are. We encourage you not to take the medicines for longer than prescribed and if your conditions improve to let your GP know so you can gradually reduce your medication.

All of our medications are branded and approved, clinically trialled and safe to use. They are the same medications you would be prescribed by your GP and you will probably recognise the boxes and brands when you buy our prescription medicine online.

We will only notify your doctor if you ask us to. For a good continuity of care from your own GP we do encourage you to inform your GP yourself.

We have a commitment to delivering a discreet service and understand your need for trust and compliance. We ship all orders via a trackable courier using discreet plain packaging.

Once your order is dispatched you will receive a tracking number.

We deliver medications between Monday and Friday but don’t deliver on weekends or bank holidays. This may change in the future.

You should receive a tracking number with your order which you can use to track your parcel online. This should give you a clear indication of where your parcel is. If you haven’t received your parcel in the time frame given by our couriers, contact your local depot to find out where it is. You can also contact our support team who will do this for you.

On checkout you will be asked to leave your mobile number so our courier can text you about the delivery. This is also useful if the courier has problems finding your address. We will not use your mobile number for anything else.

Yes you can re-order medication. On your first order with us we would have registered you and forwarded your login details to the email used at checkout. You can use your login details to re-order you medication.

Once you have complete your consultation and payment, the registered prescriber reviewing your order may invite you into a secure chat portal for you to answer questions he or she may have. Feel free to discuss if you have any concerns regarding your medication or condition. You can access this via my account.

The consultation online asks a series of multiple choice questions to determine whether the prescription medication is right for you. These questions are essential in keeping you safe when prescribing the medication. Along with your height and weight you will be asked questions about your condition. You should read every question thoroughly and answer honestly so we can keep you as safe as possible when prescribing prescription medication.

Once you complete our online consultation you will be issued a digital prescription that is then passed onto our UK pharmacy to dispense. Your prescription is written by one of our trusted prescribers who has a lot of experience in this field.